1. Personal Information
2.1 In general, you can visit this website without telling us who you are or revealing any information about yourself. However, should you choose to take advantage of some of our services and or to buy any of our products, we will collect information about you and your computer during registration. We need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. This information will assist us in delivering the services/products to you. Also:
2.2 We may use your email address to conduct analyses of user traffic, to help diagnose problems with our server, administer our website, or to enable selected third parties to provide us with information on the individuals/companies visiting our site.
2.3 We will use the information which we collect to help us to improve the usefulness and effectiveness of our website, and to personalise your experience on our website, to help you log on in future and to continue to the use our website. By knowing your preferences we can deliver relevant information that meets your needs and ensures that your visit to our site is quick, easy and productive.
2.4 We may use your personal details obtained from you including your email address to respond to enquiries, or to communicate with you through post or email to notify you of new ranges, competitions or special offers. We will not use your email address for any purpose you do not approve. Every subscription based e-mail you receive from us will contain simple instructions for removing yourself from the list or changing your profile.
3. Accessing your information
3.1 If you want to access or update any of your personal information held by ESL, you can amend or update your profile on-line by using the ‘My Account’ button on the Menu bar. Your personal information will be made available for review and change in the ‘My Account’ section. Only you or, upon your request, the Customer Services department, may access your personal data from the website using your password and User ID. Information may be changed. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at fluxled.co.uk and we will amend your personal details.
4. Sharing of Information with Third Parties
4.1 ESL may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
4.2 We may need to pass your personal information to third parties who help us to maintain, administer or develop our web site, if so, that information is only given to those third parties for that limited purpose.
4.3 From time to time, ESL may pass your details to selected third parties who will help us to provide you with the products and services available on our web site that might be of interest to you. Such third parties will not use your personal information for any other purpose.
4.4 We may also use your data, or permit selected third parties to use your data, to provide you with information about products and services which may be of interest to you and we or they may contact you about these by post, or phone.
4.5 We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section).
4.6 We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
4.7 Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
4.9 If you are an existing customer, we will only contact you by electronic means (e.g. email or sms) with information about products and services similar to those which were subject of a previous order from you.
4.10 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
4.11 If you do not want us to use your personal data for marketing purposes or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the order form and displayed to you before placing the order.
4.13 Flux reserves the right to access and disclose personal information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.
5. Your Consent
5.1 By utilising this web site you acknowledge and agree that:
6. Security of collected information - How does ESL protect your information?
6.1 ESL respects the privacy of its customers and is committed to complying with all laws relating to the protection of personal data.
6.2 To prevent unauthorised access, we follow appropriate security procedures in the storage and disclosure of personal information which you have given to us.
6.3 Certain areas of our web site are password protected. You can help to preserve your privacy by never sharing your password with anyone else.
6.4 Our order processing environment features several widely accepted and endorsed security methods to ensure that transactions, ordering and fulfilment are entirely safe and that all exchange of information remain confidential. Credit cards details are processed through separate merchant services vendors.
6.5 At ESL we encrypt your credit card information to ensure your orders remain private and protected as they travel across the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology. This protects you from inadvertently place an order through an unsecured connection.
6.6 Your payment details are always held in an encrypted format. If you have any questions regarding our credit card security policies contact us on at firstname.lastname@example.org
7. What are ‘Cookies’ and how do we use them?
7.1 Our web servers, as with many others, attempt to place a small data file (known as “cookie”) in order to expedite your navigation throughout the website or to enable you to return to a purchase if disconnected.
7.3 A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. The information stored will make your usage of our web site easier and faster because it allows you to use our web site without having to re-enter information on each visit. Cookies also maintain the visitor’s identity while at our web site so you need only log in once. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
7.4 If you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
8. External Links
ESL’s website may contain links to other sites. We try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed of any third party’s websites.